Frequently Asked Questions
Welcome to our FAQ page! Need more help? Feel free to contact our friendly support team at support@actiontitan13.com—we're here to assist you!
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Do the figures come assembled?
Do the figures come assembled?
Yes, our figures arrive fully assembled—just as they should.
Unlike imitations, we ensure top-quality, ready-to-use products from the moment they reach you.
How long does shipping take?
How long does shipping take?
Shipping usually takes 1 to 2 weeks, with possible delays of up to an extra week during peak times. Every order is fully insured and carefully handled to ensure safe delivery.
How long does it take to prepare an order?
How long does it take to prepare an order?
Our preparation time is typically 2 to 3 business days, though it may take a bit longer during peak demand. We’re dedicated to processing your order as quickly as possible while maintaining the highest quality. Your patience and support mean a lot to us!
Can I customize my figure?
Can I customize my figure?
Absolutely! Our figures have fully interchangeable parts, letting you mix and match for endless customization—perfect for creating unique poses and designs!
Can I make a return?
Can I make a return?
Yes! You can return items within 30 days of delivery as long as they're unused and in their original condition. If your order arrives damaged, contact us right away. For more details, please visit our Return Policy.
When will I receive my refund?
When will I receive my refund?
Refunds will be processed to your original payment method. For credit or debit card payments, funds will be transferred to your card-issuing bank within 10 business days after we receive your return or process your cancellation. Processing times may vary, so please check with your bank or credit card company if your refund hasn't been credited yet.
What if I don't receive my order?
What if I don't receive my order?
If your order hasn’t arrived, contact our support team at support@actiontitan13.com We’re here to help and will work quickly to resolve the issue.