Damaged or Broken Items

If your order arrives damaged, please email us at support@actiontitan13.com with the following details:

• Your order number
• Clear photos of the damaged item(s)

Once we review and approve your request, we will guide you through the return process. After receiving and inspecting the returned item, we will notify you via email regarding the status of your refund. If approved, the refund will be issued to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as processing times may vary.
3. Reach out to your bank, as some institutions take additional time to process refunds.

If you have completed these steps and still haven’t received your refund, please contact us at support@actiontitan13.com.

We appreciate your patience and are committed to resolving any issues as quickly as possible.